ASSOCIATE IT TECHNICIAN - IT TECHNICIAN - Division IT Helpdesk
Southwest Research Institute

Job Info

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Who We Are:

We are R&D problem-solvers providing independent, premier services to government and industry clients; operating as a nonprofit since 1947 we work the public's best interest, pushing the boundaries of science and technology to develop solutions.

Objectives of this Role:

• Execute Help Desk operations for a fast-paced technical division.
• Perform initial support level tasks, such as gathering contact information, analyzing and documenting issues, and resolving Tier 1 level issues.
• Multi-task technical assignments in support of user requests and overall business operations.
• Provide support and maintenance of Division IT systems. This support is critical to maintaining business operations.
• Provide assistance in other areas in the division related to asset inventory management.

Daily and Monthly Responsibilities:

• Serve as the first line of support for help and answers to computer-related issues and questions.
• Setup/install computer systems for new and existing Division employees.
• Gather and analyze information about users computer related issues and determine proper routing for issue resolution.
• Provide inventory management and documentation.
• Create purchase requisitions to replenish needed supplies, add to inventory, and in support of specific needs.
• Re-imaging and deployment of current computer systems, as well as imaging and deployment of newly acquired hardware.

Requirements:

• Requires a high school diploma or equivalent.
• Information Technology courses or certifications preferred.
• 0-2 years: Should have 0-2 years experience providing technical / computer help desk support. Must demonstrate knowledge and experience in Windows operating systems with an emphasis on system maintenance and troubleshooting, both in person and/or with remote access.
• 0-2 years: Other desired experience includes Windows 10/11, Microsoft Office, Microsoft Office 365, Adobe Acrobat, all major web browsers, TCP/IP networking, printing and printer maintenance, and IT help-desk support.
• A valid/clear driver's license is required.

Special Requirements:

Applicant selected will be subject to a government security investigation and must meet eligibility requirements for access to classified information. Applicant must be a U.S. citizen.

Job Locations: San Antonio, Texas

Military Friendly: Your military experience may apply to this position

For more information about this division, visit the Applied Power home page.

For benefits information at our San Antonio location, click here.
For benefits information at all other locations, click here.

An Equal Employment Opportunity/Affirmative Action Employer
Race/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Disabled/Veteran
Committed to Diversity in the Workplace

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