Associate Director of Alumni and Parent Engagement, Volunteer Management
Claremont McKenna College

Claremont, California

Posted in Retail
15 days ago

Job Info

Job location: Claremont

Employment Type: Full-time
Posted data: 2021-05-10
Req: REQ-3065
Equal Opportunity and Nondiscrimination Statement                                    In addition to its commitment to a harassment-free educational and working environment, the College is an equal employment opportunity employer. The College is committed to a policy of equal employment opportunities for all applicants and employees and complies with all applicable state and federal laws on the matter. The College does not unlawfully discriminate on the basis of race, color, religion, sex (including gender, pregnancy, childbirth, or related medical conditions), gender identity, gender expression, national origin, ancestry, age, physical disability, mental disability, medical condition or medical leave, marital status, sexual orientation, or any other category protected by law. The College also prohibits the harassment of any employee on any of these bases.Location:Claremont, CAJob Posting Title:Associate Director of Alumni and Parent Engagement, Volunteer ManagementJob Details and Requirement:


The Associate Director of Alumni and Parent Engagement will be responsible for leading the College's volunteer management efforts. With a current constituency of more than 14,000 alumni and 8,000 past and current parents, the College, the CMC Alumni Association, and the CMC Parent Network sponsor a myriad of major programs, communications, and volunteer avenues that assist the College in carrying out its educational mission, while providing continuing involvement and satisfaction for alumni, parents, and students. More broadly, the College, across many departments, including Admission, Advancement, Athletics, and the Soll Center for Student Opportunity, offer numerous volunteer activities for alumni and parents, currently accessed by 1,400 constituents.

The Associate Director will be tasked with developing a comprehensive strategy to streamline and strengthen both the volunteer experience and volunteer management across the College. The Associate Director will work closely with members of the Board of Trustees Working Group on Engagement to develop a plan that incorporates enterprise risk, tracking and metrics, matching department needs with volunteer tasks, training and recruiting of all involved parties.



  • Reporting to the Assistant Vice President for Alumni and Parent Engagement (AVP), the Associate Director will have overall responsibility for creating, executing, and managing the College's volunteer engagement strategy. The Associate Director will work with Advancement, Admission, Athletics, the Soll Center, and other key departments in learning how best to support and expand their volunteer management needs. Duties include creating, implementing, and executing the strategy, creating compelling training programing, developing strong marketing and training materials, and management of volunteers.

  • In conjunction with the AVP, provide management and oversight of the infrastructure and organization of Claremont McKenna volunteer opportunities. This includes, but is not limited to, supporting volunteer leaders and managers, organizing and attending meetings, logistical support, administrative support, and planning and implementation of the strategy.

  • Work with the CMC Board of Trustee Working Group on Engagement to create and implement a compelling volunteer program, complete with training for both volunteer managers and volunteers, to ensure a positive experience that benefits the College.

  • Work with college departments to determine volunteer needs and whether those are or should become institutional priorities, and how best to support them.

  • Work with college departments to recruit, both in-person, electronic, and through virtual means, volunteers as needed.

  • Streamline and insure that all volunteer data is tracked in Raiser's Edge to assure reporting and continuity. Run reports as needed.

  • Work with the Office of Annual Giving to insure a giving strategy is created and implemented for volunteers.

  • Create and distribute various communications and publications, including quarterly volunteer update email/newsletter.

  • Survey volunteers yearly to determine thoughts and effectiveness to improve volunteer programming.

  • Work with volunteers, including committees of the Alumni Association and Parent Network, class liaisons, reunion class chairs, alumni interviewers, etc. to learn how to better support and engage our community.

  • Support on-campus events as needed, including but not limited to, Alumni Weekend, Reunion Weekend (5-year), Family Weekend, Parent and Family Orientation, ImpactCMC Weekend, and class affinity programs. Coordinate with the AVP on best ways to recruit or engage volunteers during these programs.

  • Supervise the maintenance of web pages related to volunteer management and recruitment. Promote volunteer opportunities and activities using social media and other resources.

  • Assist in other activities of the Office of Alumni & Parent Engagement as needed, and be a contributing member of the College's larger advancement activities, including assisting with plans and events for any campaigns, celebrations, and presidential initiatives.

Regular attendance is considered an essential job function; the inability to meet attendance requirements may preclude the employee from retaining employment.

The successful candidate will also be able to perform the following essential functions:

  • Take and follow directions.

  • Work cooperatively with others.

  • Receive and respond appropriately to constructive criticism.

  • Display a positive attitude.

  • Balance multiple tasks and priorities.

  • Performs other essential duties and tasks specific to the position.

REQUIRED KNOWLEDGE, SKILLS, and ABILITIES: Individual must possess knowledge, skills, and ability to be able to successfully perform the essential functions of the position, or be able to explain or demonstrate how the essential functions will be performed, with or without reasonable accommodation, using some other combination of skills and abilities.

A high level of proficiency in Word, Excel, Outlook and other Microsoft Office software and Adobe Creative Suite, plus ability to learn and adapt to new software.

Requires superior organizational skills, an ability to work independently with minimal direction. Must be detail-oriented.

Requires excellent goal-oriented management skills. Must have ability to work collaboratively and professionally with student employees and volunteers.

Flexibility and ability to juggle competing priorities and support numerous initiatives.

Requires strong interpersonal skills and an ability to interface professionally with alumni, parents, administration, faculty, and students. Must have ability to work effectively with volunteers, with the donor community, with the academic community, and with colleagues.

Experience with database functions and queries, particularly with Blackbaud's Raiser's Edge.

Proficiency in the use of e-mail software and the ability to manipulate attachments.

Requires exceptional professional writing, editing, and analytical skills. Must possess strong verbal skills.

Collaborative spirit and service-oriented attitude.


EDUCATION: Bachelor's degree or equivalent combination of education and experience is required.

EXPERIENCE: Five to ten years of experience in volunteer management, with private higher education external relations environment is preferred.

GROOMING AND APPEARANCE: The Claremont Colleges seek to maintain a neat and professional image at all times. Professional attire is expected.

LICENSES: A valid driver's license is required to drive College-owned vehicles and the ability to be insured under the College's authorized driver's policy. A valid driver's license is required to drive College-owned vehicles and the ability to be insured under the College's authorized driver's policy.


HOURS: The regular hours for this full time position are 8:00 a.m. to 5:00 p.m., Monday - Friday. Frequent holiday, weekend, and evening work hours will be required to manage volunteers and attend and support programs. Travel may be required. Regular hours may vary and exceed 40 hours per week due to needs of the College or division.

CLASSIFICATION AND STATUS: This is a full-time, 12-month, exempt level, benefits-eligible position.

Supervisor - AB1825: No

Mandatory Reporter - CA Penal Code: No

Responsible Employee - Title IX: Yes

Campus Security Authority - The Clery Act: Yes

A CSA is a key partner in helping the College comply with the requirements of the federal Clery Act, the goal of which is to provide information about safety and crimes on campus. Because crimes are often reported to employees who are not law enforcement or campus safety officers, the Clery Act obligates the College to identify who on our campus is likely to receive such reports and inform them of this role and responsibility and train them on what to do with that information. As a result of this designation, upon hire, and periodically thereafter, you are required to take the Clery Act training course. Such online course will be assigned to you and will need to be completed within the first six months of your employment.

Required On-site or Remote Personnel

During an emergency, required on-site or remote personnel provide services that relate directly to the health, safety, and welfare of the College, ensure continuity of key operations, and maintain and protect College properties.

On-site personnel are expected to come to work in emergency situations unless they are specifically excused by their departments. On-site personnel are required to report to Campus to perform required function.

Remote personnel can continue operations without physically reporting to campus.

Is this position:

On-Site No

Remote Yes

REPORTS TO: Assistant Vice President for Alumni and Parent Engagement

IPEDS Category Job Code: 21-0000 Community and Social Service Occupations

Physical Requirements: Moderate (up to 30 lbs.)

BACKGROUND CHECK: The successful candidate will be required to undergo a full consumer background check. Certain positions will require the successful completion of a post-offer physical agility test. Employment is contingent on the satisfactory results of the aforementioned, in addition to compliance with requirements cited in this job description.

ADA/OSHA: This job description defines the essential or fundamental job duties of this position. It is assumed that employees hired for this position can perform the essential functions of this job without imposing risk of substantial harm to the health or safety of themselves or others. It may also include marginal functions, generally defined within Title 1 of the Americans with Disabilities Act (ADA) and the Occupational Safety and Health Administration (OSHA).

DISCLAIMER: This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this position. When duties and responsibilities change and develop, the College will review this job description and make changes of business necessity.

AT-WILL EMPLOYMENT: Employment with the College is "at-will" meaning that the terms of employment may be changed with or without notice, with or without cause, including, but not limited to termination, demotion, promotion, transfer, compensation, benefits, duties, and location of work. There is no agreement express or implied between the College and you for continuing or long-term employment. While the College has every hope that employment relationships will be mutually beneficial and rewarding, employees and the College retain the right to terminate the employment relationship at will, at any time, with or without cause. The President is the only person who can modify or alter the at-will employment relationship.

Claremont McKenna College hires and promotes individuals on the basis of their qualifications, consistent with applicable state and federal laws, without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, pregnancy, breastfeeding or related medical condition, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, genetic characteristic or information, military and veteran status, or any other characteristic protected by state or federal law.  Inquiries may be directed to the Director for Human Resources, 528 N. Mills Avenue, Claremont, California 91711-4015, (909) 621-8490.  All applicants must complete and submit an online application to be considered for an open position.

Employment is contingent upon new employee providing documents verifying U.S. citizenship or, for aliens, documents verifying legal permission to work in the United States, applicant's acceptability for positions requiring use of a college vehicle is contingent upon a driving record acceptable to the College's automobile liability insurance. Promotion from within is encouraged whenever qualified employees of Claremont McKenna College are available. Interested employees of the College are urged to contact the Office of Human Resources if qualified for any open position. Please do not contact departments directly.Disability Accommodations                                                                                    In compliance with applicable laws ensuring equal opportunities to qualified individuals with a disability, CMC will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual (applicant or employee) with a disability if the disability affects the performance of essential job functions, unless the accommodation results in an undue hardship for the College. Employment decisions are based on the merit and not an individual's disability.               An applicant or employee who requires an accommodation should contact the immediate supervisor and the Human Resources Office. If multiple accommodations are identified that do not pose an undue hardship for the College, the selection of an accommodation will be at CMC's discretion. To request disability accommodation for any part of the application or hiring process, please contact Human Resources at (909) 621-8490 or for assistance.

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