Associate Account Manager
Proassurance Corporation

Job Info

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An exciting opportunity exists to join the ProAssurance family of companies!

We are a specialty writer of professional liability, products liability and workers' compensation insurance. With approximately 1000 employees operating in all 50 states, we are well positioned to offer career opportunities to individuals interested in professional growth.

Summary:
The initial responsibility of the Associate Account Manager is to assist with Policy Services administrative activities while training to handle their own territory. Once a territory is assigned, their primary responsibility will be to independently manage the assigned territory.

Essential Duties and Responsibilities:

50% Manage a territory with approximately 1,000-1,500 policy renewals annually after approximately 6 months of hire. This may include the following:

• Initiate proactive communication with insureds as needed
• Contact potential/current policyholders for additional information and/or documentation regarding renewal questionnaires or general requests as directed from underwriting
• Reply promptly to inbound territory emails and fax requests

40% Handle 300-500 monthly incoming phone calls including basic inquiries, payment related questions and requests before forwarding to an Account Manager for more detailed conversation

5% Manage certificate of insurance holder requests, claim histories, and returned mail

5% Perform other duties as directed by management

Live Treated Fairly every day

Qualifications

• High School Diploma or GED equivalent is required. Bachelor's degree in business or related field preferred
• Minimum two years customer service experience, or equivalent combination of education and experience is required
• Communicates clearly and concisely both verbally and written, utilizing proper grammar
• Works well in a team environment, balancing individual and team priorities
• Display initiative and ability to proactively prioritize and perform work
• Maintain the highest standard of ethics and conveys professionalism
• Display a pleasant demeanor and positive disposition
• Proficient in Microsoft Office Suite products
• Knowledge of eOasis and/or OnBase a plus
• Licensed in Property & Casualty a plus. Required to pass Property & Casualty exam within 3 months of hire.

This job has expired.