Assistant Service Center Manager
We are searching for an experienced Assistant Service Center Manager at our Granger Service Center.
Granger, Indiana 46530
Essential Function
Assistant Service Center Manager provides on-site leadership, motivation and direction for the service center staff, aligning the staff with TCU's performance measures and member service expectations. Additionally, the Assistant Service Center Manager directs daily service center operations, ensuring compliance with internal controls, operations controls, and risk management as directed.
Primary Responsibilities & Duties
1. Assists and supports the Service Center Manager in maintaining appropriate staffing levels, team member supervision, and on-going team member development through consistent training, coaching and development activities.
2. Assists and supports the Service Center Manager in maintaining quality and professionalism of staff during their daily interactions with the membership.
3. Accepts primary responsibility for ensuring all service center procedures, processes, audits, and documents are in accordance with established TCU guidelines and regulations.
4. Supports and assists Service Center Manager in growth and performance of the service center that aligns with TCU's strategic direction as measured by performance measures and goals, while utilizing and embracing TCU directed tools and resources.
5. Assists and support Service Center Manager in cultivating and leading excellence in member service including embracing TCU directed tools and resources.
6. Assists and facilitates team meetings which discuss product knowledge, sales skills, operational procedures, etc.
7. Assists in enhancing awareness of TCU in the communities of which it is a part through involvement in TCU approved civic and community activities.
8. Will assume additional responsibilities necessary for the growth of the service center, growth of the service center staff, and as assigned.
9. Assumes additional responsibilities as necessary for the continued growth and advancement of the Credit Union.
Specific Skills
Accountability
Minimum Requirement
Annual Salary
Starting at a minimum of $55,000.00 and higher.
Our company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
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