Arizona Supportive Care Team Leader
Hospice of the Valley

Phoenix, Arizona

Posted in Medical and Nursing

Job Info

Position Profile

Plans, provides and evaluates patient-centered care given within a team by effective utilization of staff members to meet patient/family needs. Supervises employees and participates in selection, orientation and evaluation. Contributes to the evaluation of quality care through the identification and resolution of problems.


  • Promotes quality service delivery by serving as a resource to patients, caregivers, providers an staff to help facilitate and promote quality care.
  • Oversees and coordinates staff assignments to meet the clinical needs of AZSC patients. Maximizes the utilization/efficiency of the care delivery team.
  • Adjusts communication style based on target audience's fluency and understanding. Adjusts actions based upon the situation and the response of the patient and family.
  • Assesses patient/family needs.
  • Provides effective instruction regarding symptom management. Provides education related to disease process, self-care techniques, end of life care. Reviews medication use with patient/family and provides medication information, counseling and education.
  • Provides emotional support.
  • Works with and/or defers to interdisciplinary team to produce positive patient outcomes.
  • Contacts the attending physician for notification of change in condition and/or for obtaining advisement/orders.
  • Communicates and coordinates patient needs and care with other HOV departments and external customers in effort to effectively and efficiently meet patient's needs.
  • Adheres to scope of practice/HOV standards and facilitates continuously improved processes/services.
  • Excellent verbal and written communication skills. Ability to communicate complex and sensitive information.
  • Excellent critical thinking/problem solving skills.
  • Ability to function independently and effectively anticipate needs and problems.
  • Ability to recognize capabilities and utilize others/resources to optimize patient care.
  • Ability to deal with confidential information in a professional manner.
  • Adheres to high standards of personal and professional conduct.
  • Promotes hospice referrals/business development.
  • Provides inspiring leadership, engendering loyalty and trust and leading by example.
  • Manages conflict effectively while practicing tact, flexibility and open-mindedness.
  • Hires, supports and retains high performing staff.
  • Empowers staff and delegates/shares responsibilities.
  • Maximizes HOV resources.
Minimum Qualifications
  • Associates degree in related field.
  • Bachelor's degree in Human Services or related field preferred.
  • Current state of Arizona license as a nurse. (If incumbent is a nurse.)
  • Must have and maintain a valid Arizona driver's license, maintain automobile insurance coverage and have access to an automobile.
Preferred Qualifications
  • Prior leadership experience in a healthcare environment is strongly preferred.
  • Previous palliative care, hospice or home health experience strongly preferred.
Hospice of the Valley offers competitive salaries and excellent benefits that include medical, dental and vision plans, generous paid time off, a matching 401k, tuition assistance, an award-winning wellness program and a host of employee recognition and rewards. Employees also receive comprehensive orientation, training and development opportunities.

Hospice of the Valley is an equal employment opportunity employer

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