Area Service Manager
BlueCrest

Job Info

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BlueCrest is a global, innovative leader in enterprise print, mail and customer communications. Our products include printers, inserters, sorters and parcel solutions-and a renewed commitment to innovative software and vote-by-mail solutions. We are proud to be an industry and market leader in the mail space.

Although our manufacturing headquarters is based in Danbury, Connecticut, we are a global company with clients and team members in over 15 countries worldwide, including an expansive field service team comprised of over eight-hundred specialized field service technicians.

Advancing our clients' operations to meet the demands of the future takes a great team and hard work.

We move quickly to creatively solve problems and implement change. Most of all we cherish our role as a trusted and innovative technology partner. We provide a supportive and inclusive working environment for employees where individuals can thrive, and teams can flourish.

Our BlueCrest culture is reflected by our core behaviors: Innovation, Collaboration, Accountability, Resourcefulness and Enthusiasm (I CARE). It is with these behaviors in mind that we approach every customer, every idea, every product, and every employee, every day. It is the essence of how we interact and work-it's how things get done at BlueCrest.

The Site Supervisor is responsible for the organization and provision of appropriate skilled resource levels for onsite and field-based client requirements in their region

This position is responsible for the supervision of site and field operations within the Global Services organization, supporting operational and performance management of Client Services Representatives; adherence to technical standards and operational procedures, The Site Supervisor will support the overall CSR and machine productivity metrics, ensuring an efficient and profitable service organization, which in turn will maximize positive client experience.

Accountabilities

Relationship Management:

• Primary BlueCrest Contact for the Client on site and regional field accounts.
• Ensure that commitments to service are delivered so that employee and client satisfaction is enhanced.
• Support or conduct regular client meetings to:
• Share system performance data as recommended by the CIient team and/or management
• Understand client production scheduling.

Operational Management:

• Supporting the delivery of Client contracted SLA's, delivering superior client experience and satisfaction.
• Ensure the upkeep of site-specific management information such as maintenance records, service dockets, local management systems.
• Planning of preventative maintenance in line with client contract or best practise, ensuring that PMs are planned, published, and agreed with clients in advance.
• Control and accountability of inventory on sites and maximise efficiency of BlueCrest Systems.
• As and when required by the Area Service Manager or Service Director support or conduct review meetings with the clients with all actions documented and made available and shared.
• Support Area Services Manager or Service Director on Operational Projects as and when required including any team meetings, training, or technical support.
• Ensuring that company policies and procedures are upheld followed and communicated effectively.
• Identify any new requirements or additional services that will improve overall productivity and performance.
• Ensure full compliance with all aspects of BlueCrest Quality Management System.
• Ensure documented operating quality procedures are in place and updated regularly.
• Drive continuous improvement initiatives and activities and support such activities as defined by the Area Service Manager, Service Director and CRM's.
• Ensure that the BlueCrest Health and Safety Policy is applied in all instances and that all essential procedures are in place to cover the Health and Safety legal liabilities.
• Accountability for client P&L, including generating chargeable revenue and control of costs.

People Management:

• Operational management of a team of employees, providing motivation, highlighting training and development, coaching and counselling to deliver high levels of employee satisfaction and performance.
• Working with the CCC, Manage the contractual cover required on designated sites to ensure that shifts are covered and manned including holiday planning and absence cover.
• Deliver strong employee engagement and motivation through regular communication, employee development plans and interaction with the service team resulting in high employee retention and performance.
• Responsible for overseeing the recruitment and management of all staff and for directly managing and recruiting own direct report team. Responsible for the identification and development of high potential staff as well as managing effective succession planning for key positions.
• Responsible for resource planning, absenteeism, and performance management.
• Ensure that current HR policies and procedures are always applied effectively.
• Manage resource gaps within their networked peer group.
• Any other duties reasonably required of the position.

Required:

• Electro-mechanical experience
• Excellent written and verbal communication skills.
• Ability to work under demanding and restricted timelines.
• Ability to work independently with minimum supervision.
• Soft skills including effective listening, problem solving and facilitation.
• Valid US Driver's License.

Preferred:

• Financial awareness and cost control management
• Electro-mechanical experience in mail or print technology
• Demonstrable client experience enhancement

This job has expired.