Application Support Engineer
Allvue Systems

Coral Gables, Florida

Posted in IT


This job has expired.

Job Info


About Allvue

We are Allvue Systems, the leading provider of software solutions for the Private Capital and Credit markets. Whether a client wants an end-to-end technology suite, or independently focused modules, Allvue helps eliminate the boundaries between systems, information, and people. We're looking for ambitious, smart, and creative individuals to join our team and help our clients achieve their goals. Working at Allvue Systems means working with pioneers in the fintech industry. Our efforts are powered by innovative thinking and a desire to build adaptable financial software solutions that help our clients achieve even more. With our common goals of growth and innovation, whether you're collaborating on a cutting-edge project or connecting over shared interests at an office happy hour, the passion is contagious. We want all of our team members to be open, accessible, curious and always learning. As a team, we take initiative, own outcomes, and have passion for what we do. With these pillars at the center of what we do, we strive for continuous improvement, excellent partnership and exceptional results. Come be a part of the team that's revolutionizing the alternative investment industry. Define your own future with Allvue Systems!

Job Summary

Application Support Engineers (ASE) are charged with providing exceptional support while demonstrating problem-solving skills and excellent customer service. They regularly perform triage and can quickly troubleshoot and resolve surface-level problems for any client. The ideal candidate will have an experienced background in the Private Equity sector. Including being able to review SQL queries and stored procedures to generate data reports, a background in Fund Accounting, basic Front End Microsoft Sharepoint Portal experience, knowledge of Business Intelligence solutions, and experience in the Microsoft Dynamics suite (NAV and CRM).

Responsibilities

  • Provides exceptional support while demonstrating problem-solving skills and excellent customer service.
  • Collaborates with cross-functional team members (Development, Professional Services, Cloud Operations, Customer Success Managers, etc.) to enhance our product and services.
  • Regularly performs triage and can quickly troubleshoot and resolve problems for any client.
  • Has soft skills and can engage in a polite, professional, and timely manner with our clients to explain in-depth issues and resolutions.
Requirements

  • A degree from a leading four year university
  • Well-rounded personality
  • Excellent problem-solving abilities
  • Someone who thrives in a team environment
  • Ability to manage competing priorities
  • Enthusiasm for technology and finance
  • Intermediate SQL Server T-SQL skills and database administration experience
  • Dynamics NAV
  • Microsoft CRM
  • Business Intelligence solutions
  • Fund and Corporate Accounting terminology
  • Front End Microsoft Sharepoint Portal knowledge
  • Experience with Salesforce Lightning and JIRA ticketing systems
Education/Certifications

  • Bachelor's Degree in Computer Science, Finance, or a related field preferred
What We Offer

  • Health Coverage options along with other voluntary benefits
  • Enterprise Udemy membership with access to thousands of personal and professional development courses
  • 401K with Company match up to 4% or Employee Pension plan
  • Competitive pay and year-end bonus potential
  • Company sponsored Personal days to give you 2 half days a month to relax and recharge.
  • Unlimited PTO
  • Charitable Donation matching, along with Volunteer and Voting PTO
  • Numerous team building activities to promote collaboration in a fun and fast-paced work environment
EEOC Statement

Allvue Systems provides equal employment opportunities (EEO) for all employees and applicants for employment. We recognize the real value of bringing people together from diverse backgrounds, experiences and perspectives - we don't just accept difference, we celebrate and support it. We are committed to advancing these efforts through our strategies to hire, promote, create and support a diverse and inclusive environment throughout our workforce and workplace. It is our policy to prohibit discrimination and harassment of any type without regard to race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. In addition, Allvue will provide reasonable accommodations for qualified individuals with disabilities.


This job has expired.

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