Application Analyst - Dynamics 365
American Bureau of Shipping (ABS)

Job Info

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The Application Analyst is responsible for overseeing the design, implementation, and support of Dynamics 365 CRM and business applications used by Sales, Marketing, and Customer Services teams. Oversee the backlog of enhancements, configuration changes, system improvements, and expansion projects to meet business and functional goals. Analytical and problem-solving capabilities, as well as extensive IT and functional experience to cultivate positive customer relationships. Proven experience in Systems Development environment with project management responsibility for successful large and medium-scale projects; experience working in organizations to support services provided to internal/external clients; and experience with sales, marketing, and customer services related business processes and tools.

Working Schedule

The preferred candidate for this position should be located in the Greater Houston area and open to work a hybrid schedule with three (3) days in the ABS Headquarters Office located in Spring, Texas, and two (2) days of remote work. For candidates outside of the Houston area, there is an option for fully remote work.

What You Will Do:

• Oversee Sales, Marketing, and Customer Services Business Applications to project management that backlog of enhancements, configuration changes, dependencies, system improvements, and expansion projects are identified and prioritized to meet business and functional goals.
• Works with end users and business leadership to develop Business Application system requirements, processes, user experience, and definitions.
• Working closely with the development team to test and implement solutions for efficiency, stability, and increased process performance for Dynamics 365 CRM, CPQ, and other sale business applications.
• Providing guides to business and technology teams on best practices for Dynamics 365 CRM, CPQ, and other business applications used by Sales, Marketing, and Customer Services teams and future added modules.
• Working with Microsoft Power BI to build data visualization, analyze customer data and offer recommendations, and Microsoft Power Automate to implement business workflow.
• Ability to create implementable technology solution architecture from a conceptual definition of the system.
• Document applications business processes, architecture, and design principles.
• Manage cross-functional teams and communications to facilitate projects.
• Acting as a liaison in resolving customer issues by partnering with other teams.
• Prepares and delivers both high-level and detailed presentations to management and user groups.
• Provides technical review advice to management and staff, and as necessary to end-user management and the general user community.

What You Will Need:

Education and Experience

• Typically requires a minimum of five (5) years of working with Customer Relationship Management System (CRM)
• Bachelor's degree in Computer Science, Business, or a recognized equivalent from an accredited university.
• Experience will be considered in lieu of education, preferably in data processing or a related field.

Knowledge, Skills and Abilities

• Proven experience in Systems Development environment with project management responsibility for successful projects.
• Strong understanding of sales, marketing, and customer service processes, to ensure functionally correct implementation.
• Strong understanding of Dynamics 365 CRM design, structure, functionality, and processes.
• Knowledge of CPQ (Configure, Price, Quote), PRM (Partner Relationship Management), CLM (Contract Lifecycle Management), and Sale Compensation Management applications, and their functionality.
• Knowledge of Microsoft Power Platform, working with Power BI to build data visualization, and Power Automate implementing business workflow.
• Managed complete life cycle projects involving multiple cross-functional business teams.
• Excellent verbal, written, and presentation skills consistent with a client group, including senior managers & executives.
• Fast thinker, quick learner, and team player are 'must-have' attributes.
• Strategic, while also able to perform tactical duties.
• Self-starter, highly motivated with the ability to work with limited supervision.
• Able to quickly learn and apply new technology.
• Experienced in the design and maintenance of business applications.
• Ability to develop a working knowledge of ABS Rules, Guides, statutory regulations, and related instructions, as well as the ABS Employee Safety Policy.

It Would Be Nice If You Had:

• PMP Certification is preferred.
• Microsoft Dynamics CE experience preferred

Reporting Relationships:

Reports to a Manager, Director, or Executive level position

Salary Range: $95,000 to $110,000+ based on experience

#dice

ABOUT US

About ABS Wavesight

ABS Wavesight is the new ABS Affiliate maritime software as a service (SaaS) company dedicated to helping shipowners and operators streamline compliance while maintaining competitive,more efficient, and sustainable operations. Our mission is to develop world-class software products that improve vessel performance for the health of our seas, environment and self. The ABS Wavesight portfolio is comprised of best-in-class proprietary technology and third-party integrations that offer unparalleled insight into every aspect of a fleet's operations. Backed by ABS's 160-year legacy of maritime innovation and experience, our products are collectively installed on more than 5,000 vessels across the global fleet. Learn more about ABS Wavesight by visiting www.abswavesight.com.

About Our Benefits

ABS Wavesight proudly offers a variety of industry-leading benefits designed to enhance the life and well-being of our employees and their families. These benefits include, but are not limited to, medical insurance (PPO and HD), dental and vision insurance, Health Savings account (HSA), Flexible Savings Account (FSA), life insurance, accidental death and dismemberment insurance, disability leave programs, parental leave program, paid holidays, and paid vacation time. The Company provides an Employee Assistance Plan (EAP) that offers additional support in personal wellness, including work-life services. ABS Wavesight also offers a 401K plan with a generous company match, subject to plan requirements.

Equal Opportunity

ABS Wavesight is committed to the equal employment opportunity of its employees and prohibits discrimination against any employee or qualified applicant based on race, color, creed, religion, national origin, sex, gender identity, age, disability, marital status, sexual orientation, citizenship status or veteran status, or other non-work-related characteristics that may be protected under the law of the Federal Government or specific state employment laws.

Notice

ABS and Affiliated Companies (ABS) will not pay a fee to any third-party agency without a valid ABS Master Service Agreement (MSA) authorized and signed by Human Resources. Any resume, CV, application, or other forms of candidate submission provided to any employee of ABS without a valid MSA on file will be considered property of ABS, and no fee will be paid.

Other

This job description is not intended, and should not be construed, to be an all-inclusive list of responsibilities, skills, efforts or working conditions associated with the job of the incumbent. It is intended to be an accurate reflection of the principal job elements essential for making a fair decision regarding the pay structure of the job. #ogjs

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