Analytics Manager, Product Support Operations
Facebook App

Sunnyvale, California

Posted in Retail


This job has expired.

Job Info


The Data Reporting & Analytics team is composed of data analysts, automation developers, and data program managers who focus on improving the health of our products and helping people understand how to use them through both direct support interactions as well as scalable solutions. Key responsibilities for this team include top-line KPI reporting, surfacing actionable insights from our data, scoping the quantitative impact of potential opportunities, and identifying opportunities to improve enforcement on our platform.We're looking for a seasoned manager with experience leading impactful initiatives and a track record of strong partnership with cross functional leadership. This manager should bring excellent strategic thinking, a passion for people management, and demonstrated ability to build and develop leaders on their team and scale teams to the opportunities ahead. A successful candidate will be able to use these skills along with impeccable judgment to juggle multiple priorities and make impact in this critical area of our business.

Analytics Manager, Product Support Operations Responsibilities:

  • Manage and coach a team of Data Analysts to have big results through career, skill and personal development, especially technical mentorship
  • Drive data discovery and leverage findings to improve our partners' experience and increase our impact
  • Become a trusted partner for product and engineering teams and understand how your team can help contribute to driving our overall quality and measurement mission. Lead the team to identify trends and influence change
  • Apply structured thinking to advance the strategy and execution of the org across our base of partners


Minimum Qualifications:

  • BA or BS degree
  • Demonstrated experience thinking strategically about issues, leading to recommendations and action plans
  • 2+ years of people management experience
  • 6+ years of experience supporting product, business or operations teams in an analytical capacity
  • Demonstrated experience influencing global cross-functional teams
  • Knowledge in conducting quantitative analysis including SQL or Python, R, C++


Preferred Qualifications:

  • Degree in Computer Science, Math, Physics, Engineering, Statistics or other technical fields or equivalent professional experience
  • Knowledge in statistics (e.g., hypothesis testing, regressions) or computer science
  • Experience teaching and guiding others in quantitative concepts
  • Experience communicating complex topics to technical and non-technical audience




Facebook is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.Facebook is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.


This job has expired.

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