Analyst - Process Improvement

Orange, Connecticut

Posted in Utilities

Job Info


Serves as a consultant for Gas Operations and Engineering departments evaluating, planning, and implementing improvements in processes, practices, and organizational effectiveness. Reviews and analyzes the performance of various activities and documentation within the processes and makes recommendations for improvement. Prepares and communicates gas reports and maintains records for various process improvement activities within the gas operations and gas engineering departments.

Key Responsibilities:
• Performs quality assurance record, field, back-office, and documentation audits associated with regulatory compliance to identify opportunities for improvement
• Identify, plan, and implement key projects to improve quality, reduce regulatory risks, increase productivity, and improve cycle time by reducing wasted time, rework, etc. resulting in significant business improvements
• Identify discrepancies and proactively work to improve alignment with comply with policies, procedures and state and federal code pipeline safety requirements
• Creates reports of audit findings and potential process improvements with management
• Performs analysis to identify and correct problems as well as areas of concern
• Facilitates analysis studies to identify root causes
• Assists the gas departments to identify corrective and preventative actions
• Tracks effectiveness of process improvements, corrective, and preventative actions
• Assist in the implementation of PSMS (Pipeline Safety Management System)
• Participates on various project teams and assist with value added programs to drive continuous improvement

Skills and Requirements

• Bachelor's in Civil, Mechanical, Industrial or Quality disciplines and 2 years of quality control, process improvement experience OR Associate degree and 5+ years quality control, process improvement experience in an industrial setting
• Accredited Certification in Quality Training: e.g. Lean Six Sigma Certification, ASQ Certifications
• Experience with Performance Operational/Metrics (KPIs, etc.)
• Experience with reporting and tracking commitments for operational, regulatory and project management milestones and deadlines when working across different departments
• Proficiency in Microsoft office suite, in particular Visio & Excel, required.
• Experience with PowerBI, other MS Teams apps, and statistical software preferred

Required Skills/Abilities:
• Proven experience in process improvement, leading and facilitating projects with a record of successful implementation
• Successful working independently and as part of a team with the ability to lead teams as necessary
• Six Sigma. Lean Manufacturing or other quality professional certifications
• Ability to analyze data, draw conclusions, and make recommendations
• Understanding of Natural Gas Industry
• Excellent presentation skills with solid communication capabilities and practices, both written and oral
• Analytical and problem-solving skills
• Results oriented
• Data analytics and related tools knowledge


  • Be a role model
  • Be agile
  • Collaborate and Share
  • Develop Self & Others
  • Empower to grow
  • Focus to achieve results
  • Technical Skills

Mobility Information

Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country

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