Account Specialist, Client Development
The NPD Group

Job Info

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Learning and growing with NPD

Combining consumer surveys, retail point-of-sale data, and cutting-edge analytics, The NPD Group delivers trusted retail industry research to the world's most successful brands and retailers. We also offer careers that reward innovation and provide growth opportunities for forward-thinking problem-solvers who join our team. Speed your career growth, while working with the best and brightest in the market research industry.

Position Overview

Have fun working alongside some of the best and brightest in the market research industry. NPD is one of the leading market research providers in the world, and our insights inform strategic business decisions for many of the world's largest general merchandise retailers and manufacturers. Forward-thinking problem solvers who join our NPD family enjoy a career filled with personal and professional growth opportunities.

About You:
You're a passionate, dynamic, and highly motivated individual who's looking for an opportunity to have an impact on some of the most well-known companies in the world. You're eager to learn and committed to continually growing your analytical skillset. You're excited to work in a dynamic, fast-growing and fast-paced organization, and you're extremely resourceful and creative when faced with new challenges. If you enjoy working with clients to influence their business solutions, this job is for you.

Leveraging NPD's newest receipt based methodology and other advanced analytic solutions, this team member within the Analytics team is responsible for growing the relationships and revenue between NPD and the world's biggest Tech companies. You will be responsible for growing relationships with subscription clients, delivering the results of business need specific projects, and develop data driven approaches to solutions that address industry questions.

You will engage in all aspects of client support, including onboarding and nurturing client contacts at all levels, making analytical recommendations, and creating and delivering insightful presentations. The role requires skills which balance analytic savvy with strong interpersonal skills. You will also be responsible for collaborating with internal practice teams to identify and uncover insight needs within the client's business, create proposals, and provide recommendations on analytic approaches.

This position can be largely remote with preference for candidates residing in San Diego, Los Angeles, San Francisco, or New York.

Overall Responsibilities:

• Build strategic relationships with client contacts to develop business insights regarding the clients' most important issues/needs, both short and long-term
• Be knowledgeable in NPD's Analytics Products and our clients' industries
• Proactively relate consumer insights to category/industry trends to identify and quantify client business opportunities
• Utilize analytic related software to accurately pull and analyze data
• Understand and communicate complex data in an easily digestible format
• Partner with cross-functional departments and teams within NPD to ensure success for the business, oversee, and progress engagements through successful completion.
• Thrive at taking direction and understanding the "Why" behind the task, then demonstrating personal thought leadership to deliver outcomes
• Expand the client base to include a broader mix of end users

Qualifications:

• 3-5 years of experience within data analysis, client services, or account management
• Demonstrate fearlessness and stability both internally and with clients in a quickly evolving environment
• Strong analytical skills and problem-solving abilities; curiosity, tenacity, and drive
• Ability to generate/support creative ideas and effectively sell those ideas
• Aptitude to synthesize data and develop meaningful conclusions/insights from several data sources
• Demonstrated ability to communicate effectively in-person, over the phone, and electronically
• Understanding of how sales and consumer data can be used to identify business building opportunities for clients
• Experience and practical application of integrating longitudinal panel data, or sales based analytics is highly preferred
• Experience in or the study of Marketing or Market Research, Insights, and Analytics is highly preferred
• Strong presentation skills with a high comfort level presenting to large groups and senior audiences
• Strong organizational and project management skills; great attention to detail
• Ability to travel up to 25%
• BA/BS or equivalent. Market research, economics, statistics, or marketing background preferred.

Communication
The ideal candidate must be able to conduct engaging and impactful presentations that deliver value to the client while telling a compelling story in a concise and polished manner to a diverse audience. Most importantly, the candidate must demonstrate the ability to listen to the customer and appropriately match the customer's needs with NPD's products and services, or be willing to direct the customer to the best solution.

Relationships
The ideal candidate must be comfortable and effective when talking with a broad range of decision influencers and decision makers within an organization. The candidate will be able to effectively understand and build relationships throughout the customer's organization.

Discipline
The ideal candidate will be competent in managing their time and activities and must embrace our proven opportunity and customer management processes and systems. Candidates must possess a "can-do" perspective in their professional attitude. They will be detail oriented and demonstrate a strong work ethic. They will be sticklers for accuracy in their own work as well as their colleagues. They will be ready to back up their assertions with facts.

The NPD Group, Inc. is an Affirmative Action/Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status or any other characteristic protected by law.

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