Account Manager
Interstate Battery System of America Inc

Job Info

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Our mission is to be a trusted workplace for team members to be their whole selves at work. A company that people love and positively impacts the lives of all whom we touch.

be your best self

At Interstate Batteries, you have the chance to be excellent at work and excellent at life. We know that professional success depends on personal wellbeing. That's why we want to enrich your life with the tools and services you need to succeed in every area of your life. Join us!

Purpose of Job:

To provide an entry level point into National Accounts. This role is in place to coach, train, and otherwise counsel ideal candidates to learn the Retail Business within National Accounts. They will report directly to the National Account Manager managing this business to receive the appropriate level of coaching and mentorship. The ideal scenario calls for an Account Manager to work on designated retail accounts for a period of 18-24 months before being assigned their own accounts (sometimes earlier based on the need and on boarding success into the role). The Account Manager will be working alongside the NAM on Tier 1 and Tier 2 Accounts, our largest customers in the National Accounts Structure. Like the NAM, the AM will be responsible for profitable growth and all elements related to serving our account base.

Job Components:

Growth/Account Planning:

Work with the NAM to develop annual growth plans and customer-specific joint business plans that meet strategic objectives and deliver market share gains.

Growth Plans

• Manages Growth Plans (Internal) that stretch and achieve share gains greater than the industry utilizing the following metrics: Specific, achievable, measurable and profitable.
• Presents updated growth plans to Leadership on a quarterly basis.
• Responsible for leading and managing growth plans monthly with support from a cross-functional core team.

Account Plans

• Manages account Plans (Shared externally) that tie to strategy and growth planning for both businesses utilizing the following metrics: Specific, achievable, measurable and profitable.
• Presents updated account plans to Leadership on a monthly basis.
• Responsible for leading and managing account plans weekly with support from a cross-functional core team.

With direction of the NAM, schedule and assist with coordination of business meetings such as account meetings, QBR's, Channel Management Implementation, and implementation of new program role

Other related deliverables include:

Assist with completion of Customer Engagement reports that are specific and justify travel related expenses

Responsible for relationship mapping.

Creates Customer Reports such as Fill Rate and Core Reports on a monthly basis.

Completes Quarterly Pricing Action as appropriate, as price is based on foreign currency exchange rate.

Work with NAM to manage and lead core teams on all internal/external account deliverables.

• Responsible for committed actions
• Schedule performance meetings and drive committed action to completion
• Manage up- Inform Management of poor performance and suggest mitigation
• Use CAP (Corrective Action Planning) to enable tasks or projects to complete on time.
• Be an example; lead, deliver, win, and celebrate success.

Responsible for pricing gaps; opportunities to leverage price should be priority and market based (retail and cost)

Facilitate internal communication so that affected Interstate departments and Distributors are aware of relevant account development

Cultural: Be a champion within company and beyond for our Purpose and Values.

Qualifications:

• Business Degree or equivalent work experience.
• 0-2 years' experience working in the Automotive and Commercial Aftermarket
• Sales Account Management or Category Management experience preferred.
• Battery and/or retail tire business knowledge a plus.
• Excellent verbal and written communication skills.
• Business Acumen that reflects vision, capabilities, accountability and performance with Interstate executive leadership and C-Level account leadership. Identifies decision makers (Mobilizers vs Blockers).
• Leadership skillsthat are exceptional; Have the ability to lead cross-functional teams, build relationships internally and manage projects.
• Ability to balance multiple/simultaneous assignments.
• Exceptional analytical skills.
• Demonstrated ability to take initiative and be proactive in identifying issues and recommending solutions.
• Highly motivated individual with excellent negotiation, influencing, and interpersonal skills.
• Solid strategic and analytical skills. Deep understanding of financials, pricing, and P&L impact of sales decisions.
• Ability to work a flexible schedule including early mornings, evenings, and/or weekends as needed. (Travel required approximately 25-40% to ensure interaction with customers and HQ, as well as ensuring presence at customer events, etc.

Scope Data:

• Meet or exceed financial goals by supporting the SNAM with management of the designated tier accounts.
• Manages the following: Regional Opportunities via WebEx, in person, events, shows, IRI result implementation, forecasting, promotions, Pilot Test implementation and reporting on results, working with marketing on advertising campaigns, training strategies through LMS Systems, and creation of key monthly and quarterly reports internally and for external customer use, new store rack configurations based on VIO of the market, Promotional Planning Calendar, etc.

Work Environment :

• Ability to sustain posture in a seated or standing position for prolonged periods of time
• Regularly required to use hands to grasp or handle, and talk and hear
• Specific vision abilities include close vision, depth perception and ability to adjust focus

Note: We do not accept resumes from headhunters, placement agencies, or other suppliers that have not signed a formal agreement with us.

Interstate Batteries provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Interstate Batteries complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Interstate Batteries expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sex, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Interstate Batteries' employees to perform their expected job duties is absolutely not tolerated.

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