Account Assistant/Administrator, Employee Health & Benefits (MMA Midwest)
MMC

Independence, Ohio

Posted in Consultancy


This job has expired.

Job Info


Established as one of the premier insurance agencies in the USA, Marsh & McLennan Agency (MMA) is meeting the needs of mid-sized businesses across the country. MMA's services are targeted to customers who seek professional advice and have complex needs, limited resources and desire to work with professionals that have experience, resources and expertise relevant to their industry.

MMA provides global risk management, risk consulting, insurance brokerage, alternative risk financing, and program management services for businesses, public entities, associations, professional services organizations, and private clients (high net worth). We offer specialized solutions and services covering a wide spectrum of business needs and exposures. Our goal is to help our clients achieve their business objectives.

What can you expect?

Our associates have the freedom and flexibility to think and work creatively. We pride ourselves in developing innovative solutions to our client's opportunities and challenges. Our Account Assistant/Administrator role supports Benefit Account Managers with the quoting and proposal process, along with administrative functions of assigned benefits accounts, following agency and carrier guidelines. Also, assists Benefits Group personnel and clients with terminations and enrollments through the clients' own website or the insurance carriers' websites. Frequent contact with Benefits Group personnel and carrier representatives, along with the handling of enrollment updates through data entry.

We promote the growth of the total person, empowering each associate to utilize their unique talents and expand their abilities and expertise. We take it beyond insurance and strive to build strong, lasting relationships with our clients partnering with them as strategic advisors. We hire, train and retain associates who strive for excellence, love a challenge, and have the passion it takes to continuously earn recognition as an expert.

What is in it for you?

• Competitive compensation program

• Complete benefits package for you, your spouse, domestic partner and dependents

• A defined career path included with training, development opportunities and mentorships

• Collaborative, team environment

• Opportunities for advancement in a variety of roles and careers

• A firm that is committed to core values

• Inclusive culture

We will count on you to:

  • Compiles and sends the RFP to carriers to obtain quotes
  • Collects and ensures the accuracy of received quotes
  • Prepares the proposal documents for client meetings (print and bound)
  • Works directly with Producers, Carrier Representative, Clients, Service Team, and other departments to maintain current information in the agency management system
  • Uses appropriate documentation method with the Client Management System (CMS) for all client related activity. Also reduces/revises activity codes while utilizing them.
  • Updates Master Plans for selected carriers
  • Maintains and revises carrier contact list, as well as carrier website log-in information.
  • Develops and follows external (carrier) enrollment handling procedures, both client and carrier specific, while introducing these procedures to our Staff and Clients whenever necessary
  • Enters enrollments, terminations, and change requests into electronic enrollment software system when available and/or sends the information to the specific carrier
  • Follows up with each specific carrier until the enrollment and/or termination is completed correctly and successfully and documents each activity in Brokerage Builder
  • Responds to customer requests via phone, email, or fax, in a timely and accurate manner via the appropriate means of communication, realizing our clients favored method of correspondence
  • Escalates client issues or advises the Producer and/or Account Manager on client concerns as appropriate
  • May assist in the development of RFP for new clients, Health Care Reform, wellness organization, proof reading, creating binders, as well as other assigned special projects.
  • Filing, faxing, copying, binding
  • Assists with back-up to other positions as needed, including but not limited to, other Account Assistants, Account Managers, Programs Specialist, and Enrollment positions
  • Learns basics of Health Care Reform by attending webinars and meetings where topics on Health Care Reform and other Insurance Legislations are discussed. Reads delivered documents and other breaking news on issues to stay updated
  • Attends meetings with Insurance Carriers to learn about changes, updates, new products, new representatives, etc.
  • Register and pass Life and Health Insurance exam. Participates in continuing education to maintain Health and Life license

What you need to have:

• High school diploma or equivalent required • Desire and commitment to learn, develop and enhance skillset

• Experience working in office or professional environment

• Proficiency in computer in Microsoft programs

• Demonstrate a commitment to Agency values including Integrity, Collaboration, Passion, Innovation and Accountability

What makes you stand out:

• Minimum of 1 years of experience within industry

• Bachelor's degree in Human Resources, Business or related field

• Excellent communication skills including listening, speaking and writing

• Life & Health License

• Exceptional relationship development skills and interpersonal skills; Strong analytical and problem solving skills

We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. Marsh & McLennan Agency offers competitive salaries and comprehensive benefits and programs including: health and welfare, tuition assistance, 401K, employee assistance program, domestic partnership benefits, career mobility, volunteer opportunities, and other programs.

Marsh & McLennan Companies and its Affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.


This job has expired.

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