911 Telecommunicator
West Corporation

Job Info

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For this opening we will consider candidates from the following locations: Longmont,CO,United States |

Our Emergency Call Relay Center is currently seeking a 911 Telecommunicator for our Longmont office located at 1601 Dry Creek Drive.

We receive calls from all over the country, including Puerto Rico, Guam, American Samoa, the Northern Mariana Islands and the U.S. Virgin Islands and transfer them to the geographically appropriate PSAP. We handle approximately 20K calls per month and there is never a dull moment!! Our 911 TCs have their own dedicated desk space, access to our on site fitness center and cafe, and more. Critical incidents that our ECRC took calls for include:

• Hurricane Irma
• Hawaii Nuclear scare
• Hurricane Matthew
• Independence Day (you thought it was bad at your PSAP? Imagine dealing with it across the entire country)
• Delmarva area earthquake
• Nashville bombing
• Hurricane Harvey
• Superstorm Sandy
• Boston Marathon bombing
• Hurricane Isaias

Day to day responsibilities include, but are not limited to:

• Receive incoming calls in the 24x7 Emergency Call Relay Center (ECRC) from citizens for emergency and non-emergency issues
• Obtain information from callers and determine type of action to achieve successful problem resolution
• Record citizen information (e.g. date, time, type of call, destination, etc) into the computer database ensuring 100% accuracy
• Employ complex Graphical Information Systems (GIS) ensuring calls for service are relayed to the appropriate governmental jurisdiction
• Observe computer screen for messages including messages from citizens requesting assistance and system alarms affecting the reliability of service
• Notify appropriate company and governmental staff of problems and issues via telephone and paging systems
• Other duties as assigned

Minimum Qualifications

Education

• High School diploma required

Experience and Skills

• High School diploma required. Associates degree in communication, business or similar field preferred. Equivalent work experience in a similar position may be submitted for educational requirements.
• One year experience in an emergency communications (9-1-1 center or similar) environment required.
• One year experience in emergency services dispatching in a 9-1-1 center or similar environment preferred.
• 24/7 on call experience preferred
• Basic knowledge of MS Word, Outlook, Excel and PowerPoint required
• May be required to work varying shifts
• Bilingual in English and Spanish skill may or may not be required dependent upon position that is open

Benefits & Compensation

Want to love where you work? At Intrado, we offer a comprehensive benefits package that includes what you'd expect (medical, dental, vision, life and disability coverage, paid time off, a 401(k) retirement plan with company match and flexible spending accounts), and several that go above and beyond - tuition reimbursement paid parental leave, access to a robust library of personal and professional training resources, employee discounts, critical illness, hospital indemnity and pet insurances, identity protection and more! Apply today to join us in work worth doing !

For candidates located in Colorado, the hiring range for this position is anticipated between $21.63 - $26.44 per hour and will be commensurate with experience.

ABOUT US

Connecting people with each other and the right information is mission critical. Our Company develops innovative cloud-based technology to make it easier, more effective and more efficient to make the right connections. Our solutions put people in sync with each other and the right information, so they gain the insight needed to reach better decisions on the issues that matter most. We do it with a laser focus on reliability.

The Company is a leading provider of technology-driven, communication services, serving Fortune 1000 companies and other clients in a variety of industries, including telecommunications, retail, financial services, public safety, technology and healthcare. For more than 30 years, we have been leading the way in hosted and cloud-based solutions.

Our solutions connect people with each other and the information needed to gain insights for better decisions on the issues that matter most - Information to Insight.

Our Company has sales and/or operations in the United States, Canada, Europe, the Middle East, Asia Pacific, Latin and South America and is an Equal Opportunity Employer - Veterans/Disabled and Other Protected Categories. Our Company welcomes and encourages applications of individuals with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

ABOUT THE TEAM

Intrado's Life & Safety division is responsible for some critical parts of our everyday life. Our solutions are responsible for everything that happens after a 9-1-1 call is placed - call routing, delivery, location determination and data management. Whether you call from a landline, cell phone or text 9-1-1, we make sure first responders get the right information at the right time so they can save lives.

Intrado also provides notifications to the utilities, healthcare and educational sectors. Our platform provides multi-modal communications that meet an individual's contact preference and routes over 4 billion notifications each year. At the end of the day, Intrado believes that keeping people in our communities safe, connected and healthy is a top priority.

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