Product Training Manager
West Corporation

Chicago, Illinois

Posted in Telecommunications
4 months ago


This job has expired.

Job Info


Intrado is a global provider of communication and network infrastructure services. Intrado helps its clients more effectively communicate, collaborate and connect with their audiences through a diverse portfolio of solutions that include unified communications services, safety services, interactive services such as automated notifications, telecom services and specialty agent services. For 30 years, Intrado has provided reliable, high-quality, voice and data services. Intrado has sales and operations in the United States, Canada, Europe, the Middle East, Asia Pacific and Latin America.

Intrado Digital Media Solutions is hiring a Product Training Manager for their Chicago office. The Manager will be responsible for managing and participating in thoroughly preparing and professionally conducting training for new and existing clients utilizing a combination of virtual and in person training programs and manage assigned staff and participate in the activities involved in providing quality in person and virtual/webinar training for new and existing clients. The Manager will also conduct
client product training for key clients which may be done virtually or in person depending upon client need as well as evaluate training methodology effectiveness, ensuring consistency of methods and procedures and determining the necessity of revising training program format and curriculum. The Manager will also ensure all training materials adhere to training requirements and adequately support established learning objectives from the assigned program/s and continually evaluate course content for potential improvements that increase quality of training.

MAJOR JOB ACCOUNTABILITIES
Product Training Functions - Manage and participate in thoroughly preparing and
professionally conducting training for new and existing clients utilizing a combination of virtual
and in person training programs ensuring adherence with established corporate and departmental
policies and procedures
*Manage assigned staff and participate in the activities involved in providing quality in-person
and virtual/webinar training for new and existing clients
*As required, conduct client product training for key clients which may be done virtually or in
person depending on client need
*Provide train-the-trainer sessions to new and current client product training staff to ensure
changes and policies are accurately communicated
*Review and approve training schedules to ensure training classes are appropriately covered as
necessary
*Identify client needs and manage the development of project plans and timelines, determining
roles and responsibilities for designing and implementing training programs
*Keep product knowledge up-to-date to ensure clients achieve maximum product benefits

Education
* Bachelor's degree from an accredited college or university with major course work in
education, communication, business administration, computer science, or a related field is
required. Equivalent work experience in a similar position may be substituted for educational
requirements.

Experience
* Minimum of four years' professional training or teaching experience required, which may
include public or private school experience, corporate training, quality assurance, coaching, or a
related training experience
* Minimum of two years lead or supervisory experience required
*Minimum 6 months virtual training or self-directed training development experience preferred

Other
*Intermediate knowledge of MS Word, Excel, and PowerPoint required
*Intermediate knowledge of virtual training solutions (e.g., Adobe, Connect, Webex, etc) is
preferred
*Experience with curriculum design and adult learning theory preferred
*25% to 30% travel may be required
*Occasionally may be asked to carry light items, weighing less than 15lbs (e.g. books, training
materials, copies) from desk to training location
*In general, this position frequently requires standing for sustained periods of time to present in
front of a classroom
*Presenter must have enough mobility to actively work and engage a room of learners

Intrado is connecting people and ideas.
We are delivering on their potential.
We are improving the way we work and live.

At Intrado, we are dedicated to delivering and improving upon new channels, new capabilities and new choices for how businesses and consumers collaborate, connect and transact. We develop technology-enabled communications that change the way we work and improve the way we live. We are a collective effort of enterprise and individuals, of communities and customers, of partnerships and families. We are the sum of our entire network - based on the four pillars of trust, innovation, collaboration, and execution and the hard work of people who share our vision. We are at the core of a technology and communications engine that is changing the world.

We Connect. We Deliver. We are INTRADO.

Equal Opportunity Employer/Veterans/Disabled


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