3 Parts Call Center Reps
Hays

Job Info

The final salary or hourly wage, as applicable, paid to each candidate/applicant for this position is ultimately dependent on a variety of factors, including, but not limited to, the candidate's/applicant's qualifications, skills, and level of experience as well as the geographical location of the position.

Applicants must be legally authorized to work in the United States. Sponsorship not available.

Our client is seeking a 3 Parts Call Center Reps in Atlanta, GA.

Role Description

Candidates preferred to have technical auto parts knowledge/expertise and working knowledge of automotive components and the automotive industry in general. Team provides supports of order parts, part specification, ETA and updates on part updates, policies and procedures updates. Monitor transactions of purchased parts. Determine ETA of parts for dealers. Pull in pricing for parts and submit for database inclusion

• Research technical parts problems from dealers to specify correct part number for application. Coordinate the dissemination of technical information requiring PDC support (physical part verification, sample match, special orders to Germany, etc.) Review, research and specify part numbers for all special items to be ordered from factory.
• Ascertain availability of parts and provide accurate and reliable estimates of arrival times based on research in Paragon/ ODUS with SCM, and Accessory Product Management. Provide pricing and substitution information on parts. Expedite urgent orders to reduce and assure dealer/client satisfaction and avoid delay. Determine type of part (Coded, HAZMAT, etc.) and correctly process orders according to client needs (VORs, Drop Shipments, Stock, D2D, and Employee Orders). Initiate contacts with SSPs at the PDCs to confirm stock, accuracy, expedite specific shipments and ascertain ship status.
• Track progress of parts orders from shipment to delivery by obtaining information from Paragon and Internet according to shipping method. Provide SCM, Parts Technical, and Product Management with information on new items to be added to inventory, undocumented changes in parts applications and problems with accessories. Maintain current parts literature and knowledge of ongoing changes.
• Contribute, compile and maintain the departmental database of technical parts, applications and issues. Clarify blocked parts issues. Actively engage in the improvement of systems, databases and other tools utilized to properly execute position responsibilities. Complete special assignments as assigned by Supervisor or Department Manager in time allotted. Assist in the training and development of newly hired staff.
• Responding to Dealer Inquiries regarding parts specification and logistical queries via an online CRM Tool/Web Portal and via telephone.
• Ability to achieve required performance based KPIs to ensure the department is achieving its' goals and reaching/exceeding its SLA.
• Responding to Dealer questions regarding invoicing, pricing, billing, and crediting of parts and parts statements
• Providing information regarding shipping and tracking of domestic and international parts orders
• Managing a personal queue of cases to ensure inquiries are responded to in a timely manner
• Escalation of dealer issues as needed and follow up to ensure their inquiry is properly addresses

Skills & Requirements

Automotive industry /auto parts experience highly preferred. (First Hand automotive experience in parts ordering or parts supply)
- Comfortable working with multiple software systems
- Good knowledge of MS Office Suite, Excel
SAP experience (core system, Paragon, is a SAP based program)
Minimum three years automotive or logistic work experience
• Automotive-Retail: Proficient Knowledge of retail processes and procedures, with emphasis in, New and Pre-owned sales, accessories service and parts
• A comprehensive understanding of the workings of a modern automobile and all the major components of the automobile
• Familiarity with automotive parts catalogs (structure, substructure, callouts, etc...)
• Strong comfort level utilizing multiple systems to specify and confirm technical and logistical information
• Parts and Accessories: Proficient Knowledge of parts and accessories businesses, marketing strategies and other business practices

Bachelor's Degree (accredited school) preferred but not required or equivalent work experience.

Benefits/Other Compensation

This position is a contract/temporary role where Hays offers you the opportunity to enroll in full medical benefits, dental benefits, vision benefits, 401K and Life Insurance ($20,000 benefit).

Why Hays?

You will be working with a professional recruiter who has intimate knowledge of the industry and market trends. Your Hays recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and drivers. You will also get support on resume writing, interview tips, and career planning, so when there's a position you really want, you're fully prepared to get it.

Nervous about an upcoming interview? Unsure how to write a new resume?

Visit the Hays Career Advice section to learn top tips to help you stand out from the crowd when job hunting.

Hays is committed to building a thriving culture of diversity that embraces people with different backgrounds, perspectives, and experiences. We believe that the more inclusive we are, the better we serve our candidates, clients, and employees. We are an equal employment opportunity employer, and we comply with all applicable laws prohibiting discrimination based on race, color, creed, sex (including pregnancy, sexual orientation, or gender identity), age, national origin or ancestry, physical or mental disability, veteran status, marital status, genetic information, HIV-positive status, as well as any other characteristic protected by federal, state, or local law. One of Hays' guiding principles is 'do the right thing'.

We also believe that actions speak louder than words.

In that regard, we train our staff on ensuring inclusivity throughout the entire recruitment process and counsel our clients on these principles. If you have any questions about Hays or any of our processes, please contact us.

In accordance with applicable federal, state, and local law protecting qualified individuals with known disabilities, Hays will attempt to reasonably accommodate those individuals unless doing so would create an undue hardship on the company. Any qualified applicant or consultant with a disability who requires an accommodation in order to perform the essential functions of the job should call or text 813.336.5570.

Drug testing may be required; please contact a recruiter for more information.

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#1161304 - Ken Remy