PURPOSE OF THIS POSITION
The purpose of this position is to develop, organize, and implement the activities of medical surgical patients for BVHS, including, process development, policy development, compliance & billing, staff education, patient intake and management systems, and the development of efficient access initiatives for referrals to the Blanchard Valley Hospital. Navigator will represent BVHS in the community as needed. This would occur in accordance with Joint Commission, Federal, State and local guidelines as well as our established policies and procedures.
During the performance process, please assess the level at which the staff member achieves the job accountabilities. Please use the "Comments" section to document specific examples of performance issues, staff member's strengths and/or shortcomings, areas of suggested performance improvement and other comments as appropriate to further the staff member's growth and development.
Duty 1: Direct accountability for overall navigation and quality of assigned patients. Assesses current processes and generates new ideas for improvement while seeking ways to maintain productivity. Assumes accountability for identifying problems and issues, generating solutions and anticipating the effects of those decisions.
Duty 2: Develops and leads implementation of assigned patients consistent with the BVHS Strategic Plan. Uses appropriate decision making model that uses planning, researching, resourcing, and implementing in a timely manner in order to develop strategies that will promote growth and financial stability.
Duty 3: Adherence to all relevant BVRHC Administration, Human Resources, Nursing and Department policies and procedures.
Duty 4: Maintains strong working relationships with community BH services.
Duty 5: Community Relations: Identifies needs of the community and develops strategies to meet those needs in balance with the direction of the System. Develops and implements transfer access line for transfers to BVHS.
Duty 6: Budget: Assists in budget and monitors to achieve financial performance goals.
Duty 7: Direct Reports: Administrative liaison for the Hospitalist Physicians. Maintains effective working relationships with physicians to develop support of departmental programs.
Duty 8: Direct Report Staffing - Selects, leads, coaches, evaluates, develops and recognizes direct reports. Ensures reports embody the BVHS Mission, Vision, and Values and passionately support achieving Pillar accountabilities. Uses positive communication skills, shares information clearly and concisely.
Duty 9: Associate Satisfaction: Accountable for patient, associate, and physician satisfaction related to the medical services provided. Will conduct him/herself in a manner that is supportive of BVHS's commitment to excellence.
Duty 10: Acts in a collaborative fashion with other disciplines and services in the association in order to provide an exceptional continuum of care.
Duty 11: Education: Ensures there are adequate ongoing educational programs and training opportunities for all staff members to enhance the efficiency of operations and provides staff members with opportunities for career and personal growth.
Duty 12: Patient Satisfaction: Accountable for the achievement of upper quartile clinical quality performance for areas of assigned responsibility.
Duty 13: Works with providers in a timely manner to resolve denial/potential denial issues by making phone calls, writing appeal letters, and sending documents to third party payers to avoid penalties or denials of reimbursement.
Duty 14: Communicates effectively with other healthcare disciplines, patients and their families as needed, during a patient's hospitalization so that appropriate levels of care and utilization of services are maintained on an ongoing basis.