Our ideal candidate will scan through hundreds of emails and be tasked with determining which should be redirected to school administrators due to inappropriate images or content,
potential for violence, self-harm, suicide, at risk behavior and/or any other forms of harmful behavior.
This entry-level position carries the potential for career advancement and is a perfect opportunity for someone looking to be an integral part of a fast growing company!
Your job can potentially better the life of a student and even save a life!
Responsibilities and Duties:
•Review up to 1800 communication items/ e-mails per day Follow-up with district/school administrators through written and/or verbal communications as needed
• Report on productivity on a weekly basis Reviewing and classifying potential risks presented in student communications
•If there is potential for risk or harm communicated in the ticket, flag the ticket for escalation and follow guidelines to properly escalate the issue
•Review incoming tickets in the queue and gather the relevant information from the request
•Utilizing internal systems to identify the proper escalation procedures for each client Ensuring the correct parties are being contacted
• Efficiently work from home (equipment provided)
•Proactively share strategies and best practices with other team members
* High school diploma or GED required.
* Minimum one year of experience in customer support required, preferably in reviewing content
for context of communications
Basic knowledge of MS Word and Excel required
Based on department need, may require 24/7 availability
Intrado is connecting people and ideas.
We are delivering on their potential.
We are improving the way we work and live.
At Intrado, we are dedicated to delivering and improving upon new channels, new capabilities and new choices for how businesses and consumers collaborate, connect and transact. We develop technology-enabled communications that change the way we work and improve the way we live. We are a collective effort of enterprise and individuals, of communities and customers, of partnerships and families. We are the sum of our entire network - based on the four pillars of trust, innovation, collaboration, and execution and the hard work of people who share our vision. We are at the core of a technology and communications engine that is changing the world.
We Connect. We Deliver. We are Intrado.
Equal Opportunity Employer/Veterans/Disabled
The position will be posted at least a minimum of 7 days and then until it is filled
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Posted about 22 hours ago
Posted about 22 hours ago